Forum Discussion
Advocate IData source credentials greyed out after domain change
Hello
In the Dataset configurations, the following options are appearing greyed out:
- Gateway Connection
- Data Source Credentials
- Schedule Refresh
That happened after my org changed my user's domain, from @mycompany.onmicrosoft.com to @mycompany.com.
How can we solve this?
5 Replies
- GilbertQ
Super User
What I would suggest doing is make sure that you have got the recovery key for your On-Premise Gateway. This will ensure that when you switch the Gateway over the settings and security will come aross.
Then what I have done in the past is to re-install the On-Premise Gateway which should often ask you if you have a recovery key, which will then bring all your original settings across.
I do hope that this will work due to the domain change, but I am not 100% certain.
paulob_involvesHi,
I'm not using any sort of gateway. All my data sources are from web (A Redshift Database, one Sharepoint file, and many web pages - REST GETs).
As far as I have observed, this is the only change, with these options greyed out I cannot check / change data sources credentials, nor change the data refresh schedule. I haven't observed any other problems, I still can publish and share dashboards for example.
We tried changing back my user's domain to the previous one (@mycopany.microsoft.com), doing that these configuration options are not greyed out anymore. Then after switching back my user's domain to our domain (@mycompany.com), it's greyed out again.
It looks like some bug related to user permissions to change these configurations.
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v-jiascu-msftMicrosoft Employee
Hi paulob_involves,
For troubleshooting, you can check these two items below.
1. If the dataset is still owned by you when you login with the new domain.
2. Publish a same dataset to the Service with the new domain, then check if you can configure the settings.
If the issue persist, please create a support ticket here due to the cause could be out of Power BI.
Best Regards,
Dale
- paulob_involves
I verified, I'm still shown as the owner of the datasets. I tried re-publishing the dataset too, it published ok, but the problem persisted. As far as I observed, the only implication of the domain change is the greying out of these configurations.
I found a (troublesome) workaround by changing back my domain to @mycopany.onmicrosoft.com, and creating a new user with @mycompany.com , then signing up to Power BI and re-publishing everything as this new user, and re-creating all dashboards. It took me half a day, but now it's done. I was still in the process of creating my Power BI web environment, but that can be a big problem for users with more dashboards and consumers.
