Data source credentials greyed out after domain change

[paulob_involves]

Hello

In the Dataset configurations, the following options are appearing greyed out:

- Gateway Connection 

- Data Source Credentials 

- Schedule Refresh 

That happened after my org changed my user's domain, from @mycompany.onmicrosoft.com to @mycompany.com.

How can we solve this?

[v-jiascu-msft]

Hi @paulob_involves,

For troubleshooting, you can check these two items below.

1. If the dataset is still owned by you when you login with the new domain.

2. Publish a same dataset to the Service with the new domain, then check if you can configure the settings.

If the issue persist, please create a support ticket here due to the cause could be out of Power BI.

Best Regards,

Dale

[paulob_involves]

I verified, I'm still shown as the owner of the datasets. I tried re-publishing the dataset too, it published ok, but the problem persisted. As far as I observed, the only implication of the domain change is the greying out of these configurations.

I found a (troublesome) workaround by changing back my domain to @mycopany.onmicrosoft.com, and creating a new user with @mycompany.com , then signing up to Power BI and re-publishing everything as this new user, and re-creating all dashboards. It took me half a day, but now it's done. I was still in the process of creating my Power BI web environment, but that can be a big problem for users with more dashboards and consumers.

[GilbertQ]

Hi @paulob_involves

What I would suggest doing is make sure that you have got the recovery key for your On-Premise Gateway. This will ensure that when you switch the Gateway over the settings and security will come aross.

Then what I have done in the past is to re-install the On-Premise Gateway which should often ask you if you have a recovery key, which will then bring all your original settings across.

I do hope that this will work due to the domain change, but I am not 100% certain.

[paulob_involves]

Hi,

I'm not using any sort of gateway. All my data sources are from web (A Redshift Database, one Sharepoint file, and many web pages - REST GETs).

As far as I have observed, this is the only change, with these options greyed out I cannot check / change data sources credentials, nor change the data refresh schedule. I haven't observed any other problems, I still can publish and share dashboards for example.

We tried changing back my user's domain to the previous one (@mycopany.microsoft.com), doing that these configuration options are not greyed out anymore. Then after switching back my user's domain to our domain (@mycompany.com), it's greyed out again.

It looks like some bug related to user permissions to change these configurations. 

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