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Sportynick's avatar
Sportynick
Frequent Visitor
6 years ago

Data refresh where data file is in a shared folder on network

Hi, Currently have a setup where a shared dashboard is refreshed daily, with data from a file in shared drive on company network. Problem is gateway is my personal laptop, so refresh error occurs wh...
Dataflow
Sportynick's avatar
Sportynick
Frequent Visitor
6 years ago

Hi Venal,

Went ahead to set up the on-premises data gateway, but received the following error:

"Unable to connect to the data source. 

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support."

Not too sure why the error occurs, setup seems fine and there is a green tick next to on-premises data gateway.

Still, would like to understand more on how this differs from personal gateway setup: status in both instances shows "Running on [my laptop serial code]".

v-lid-msft's avatar
v-lid-msft
Community Support
6 years ago

Hi Sportynick ,

 

If you have install the On-Premises Data Gateway (Standard Mode) in a machine which can access the data source, Then we can configure a data source in "Manage Gateway" and enter the credential for it. At last, We need to go to the dataset setting, and map your data source of dataset to the data source under gateway. It is different from the Personal mode which just need to configure credential under the dataset setting:

 


Best regards,