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MatthewA1's avatar
MatthewA1
Frequent Visitor
3 years ago
Solved

Data Source offline - unable to refresh data through PowerBI service

Hi,   Over the last few days i have been having some issues with the on-premise gateway connection going offline and requirng to be restarted, this issue has now been resolved and with a server res...
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  • MatthewA1's avatar
    MatthewA1
    3 years ago

    Hi,

     

    Thanks for your reply.

     

    Im not sure if i have found the solution but after creating addtional space on the server (i noticed that there was limted free space), the data sources are no longer timing out and seem to be refreshing fine.

MatthewA1's avatar
MatthewA1
Frequent Visitor
3 years ago

Hi,

 

Thanks for your reply.

 

Im not sure if i have found the solution but after creating addtional space on the server (i noticed that there was limted free space), the data sources are no longer timing out and seem to be refreshing fine.

ibarrau's avatar
ibarrau
Super User
3 years ago

Well if the memory of the server is busy almost everyday or the disk is out of space it can response a timeout because it needs some memory to use from the server and sometimes it creates a copy of the pbix while refreshing on the disk as temporal file. If it can do it, then fails.

I hope you solution keeps working! just remember to monitor the space on the server