Data Source Error: Unable to Connect to the Remote Server

[jgarciabu]

Hi All,

I receive the following error when importing data using the Zendesk content pack for PowerBI web:

We couldn't import data from Zendesk

An error occurred while processing the data in the dataset.

PersonalGateway_DataSourceKindLabel
Data source error: Unable to connect to the remote server
Activity ID: d3d1152b-f674-4d8e-988f-0a5e837a024c
Request ID: 47e60866-2542-20be-311f-00e08be874a1
Time: Mon Mar 07 2016 12:01:21 GMT-0500 (Eastern Standard Time)
Version: 13.0.800.588
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net

Not really sure what could be going on with this. The Power BI support home page says that Power BI is running smoothly. I also used Power BI desktop today to import data from Zendesk without issues. Any help is appreciated.

[natesut]

I am getting the same error and I am an admin on Zendesk. I guess no word from Microsoft yet?

[jgarciabu]

I have been corresponding with their support team via email and they've been giving me instructions for tests to help identify the issue. Still no resolution, but they are working on it.

[jgarciabu]

Still no resolution. Will update once I have more info.

[zwrightTM]

---

@jgarciabu wrote:

Hi All,

I receive the following error when importing data using the Zendesk content pack for PowerBI web:

We couldn't import data from Zendesk

An error occurred while processing the data in the dataset.

PersonalGateway_DataSourceKindLabel
Data source error: Unable to connect to the remote server
Activity ID: d3d1152b-f674-4d8e-988f-0a5e837a024c
Request ID: 47e60866-2542-20be-311f-00e08be874a1
Time: Mon Mar 07 2016 12:01:21 GMT-0500 (Eastern Standard Time)
Version: 13.0.800.588
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net

Not really sure what could be going on with this. The Power BI support home page says that Power BI is running smoothly. I also used Power BI desktop today to import data from Zendesk without issues. Any help is appreciated.

---

Did you ever hear back on this?

[zwrightTM]

I'm having a similar problem with getting data from Zendesk as of yesterday and today. Below is a screenshot of the error I'm seeing:

I've tried both Chrome and Edge, and when trying to import data it fails after about 30 seconds and this error screen pops up. Hoping they resolve this issue soon!

[kumar1]

I am getting the same error. Is there a solution for this issue?

[zwrightTM]

Did you ever hear back?

[jgarciabu]

Bump. This is still an issue for me. I've also submitted a support ticket to microsoft. Will report back findings.

[jgarciabu]

Error message today:

Failed to import data

Do you want to delete the dataset and report?
Please try again later or contact support and provide the following details to help resolve your issue faster.

Activity ID8bc662cd-f852-4dcf-8181-e39466a28abc

Request IDd98de29e-0a6c-725e-82c4-b73a9cbea308

Correlation IDd44c6807-6d94-7b34-bc15-2cf8ab46b0d3

Status code200

TimeFri May 20 2016 14:27:42 GMT-0400 (EDT)

Version11.0.519.63518

Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

[kristylynn9598]

I am getting the same thing and I am a Zendesk Admin