Data Source Error: Unable to Connect to the Remote Server

Bump. This is still an issue for me. I've also submitted a support ticket to microsoft. Will report back findings.

I am getting the same thing and I am a Zendesk Admin

I am getting the same error. Is there a solution for this issue?

I'm having a similar problem with getting data from Zendesk as of yesterday and today. Below is a screenshot of the error I'm seeing:

I've tried both Chrome and Edge, and when trying to import data it fails after about 30 seconds and this error screen pops up. Hoping they resolve this issue soon!

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jgarciabu wrote:

Hi All,

 

I receive the following error when importing data using the Zendesk content pack for PowerBI web:

 

We couldn't import data from Zendesk

 

An error occurred while processing the data in the dataset.

PersonalGateway_DataSourceKindLabel
Data source error: Unable to connect to the remote server
Activity ID: d3d1152b-f674-4d8e-988f-0a5e837a024c
Request ID: 47e60866-2542-20be-311f-00e08be874a1
Time: Mon Mar 07 2016 12:01:21 GMT-0500 (Eastern Standard Time)
Version: 13.0.800.588
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net

 

Not really sure what could be going on with this. The Power BI support home page says that Power BI is running smoothly. I also used Power BI desktop today to import data from Zendesk without issues. Any help is appreciated.

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Did you ever hear back on this?

I am getting the same error and I am an admin on Zendesk. I guess no word from Microsoft yet?