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matthelee's avatar
matthelee
Regular Visitor
3 years ago

Data Source Error - The credentials provided for the Web source are invalid

Please refer to the screnshots below. My Power BI service has been having this refresh issue since yesterday (5/9 12AM) and I initially thought it was a transient issue. Any help would be appreciated...
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GilbertQ's avatar
GilbertQ
Super User
3 years ago

Hi matthelee 

 

That looks good, but that only checks it can connect, there could be a subsequent issue with the API after the connection?

matthelee's avatar
matthelee
Regular Visitor
3 years ago

Hi GilbertQ ,

 

The issue may be because my company is phasing out of using Airtable. However, I checked internally and confirmed that I still have full access. I am continuing to try to solve the problem internally as well, but are there any other solutions you recommend I try?

  • GilbertQ's avatar
    GilbertQ
    Super User
    3 years ago

    The only other way I can think of is to try using Postman to see what happens when you connect?

    • matthelee's avatar
      matthelee
      Regular Visitor
      3 years ago

      Hi GilbertQ ,

       

      I'm not sure if Postman is approved for use by my company, would you be able to explain what it is and what it does? Thank you and I really appreciate your help.

      • GilbertQ's avatar
        GilbertQ
        Super User
        3 years ago

        Hi matthelee 

         

        It allows you to test out your API calls and see how it works and if something is going wrong how to troubleshoot and fix any issues.