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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Data Source Credential Error - Freshdesk API - Power BI Service

We have a PBI report that is connected to the Freshdesk API and uses Basic Authentication.  The report works great when refreshing locally from PBI desktop; however, we get an error when trying to set up the Data Source Credentials in the Power BI Service.

 

 

Here is a snippet from the PBI desktop file that is refreshing properly:

 

 

The function that pulls from the API is using RelativePath and populating default parameters for the call.

 

 

Any help on resolving this error would be greatly appreciated!!!!

Need Help

6 Replies

  • v-lili6-msft's avatar
    v-lili6-msft
    Community Support
    6 years ago

    hi Anonymous 

    You may try to clear all permissions in "Data Source Settings" in Power Query Editor in Power BI Desktop app and then setting them again and publishing to the cloud refreshed requests done by Power BI Cloud.

     

    Regards,

    Lin

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hey Lin,

       

      Thanks for the suggestion.  Unfortunately when I clear the permissions I still the error below in PBI Service:

       

      • nickyvv's avatar
        nickyvv
        Most Valuable Professional
        6 years ago
        Maybe you need to append the "/v2" to the data source instead of the RelativePath?