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gooranga1's avatar
gooranga1
Icon for Power Participant rankPower Participant
9 years ago
Solved

Data Refreshes using Enterprise Gateway on App workspace

Created an app workspace, published an existing pbix file to it and when I go to the refresh tab on the dataset it does not recognse our Enterprise Gateway. This refreshes fine on a normal gateway. Do we need to update our gateway app on our gateway servers to get this running?

 

 

  • gooranga1's avatar
    gooranga1
    9 years ago

    Actually v-huizhn-msft it looks like a permissions problem with my login that has caused this issue. 

     

    Let me get that sorted to oget it working again.

     

    Sorry about that.

6 Replies

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Icon for Microsoft Employee rankMicrosoft Employee

    Hi gooranga1,

    Did you install the On-premises data gateway or Personal gateway? Based on your error message, you want to use Personal Gateway, but the personal gateway is uninstalled. So you need to install a gateway first, then sign in the gateway using the same Power BI account. The following first picture shows the personal gateway sign in surface, the second one shows the on-premises gateway.

    personal gatewayon-premises gateway

    Best Regards,
    Angelia



    • gooranga1's avatar
      gooranga1
      Icon for Power Participant rankPower Participant

      Hi v-huizhn-msft

       

      We already have an on premises enterprise gateway set up. Personal gateways are no use to us. The question is why when I publish my pbix file to an App workspace I have no option to select our already installed enterprise on premises gateway? The selection is unavailable. But this enterprise gateway is available in all our standard workspaces?

       

      Thanks

    • gooranga1's avatar
      gooranga1
      Icon for Power Participant rankPower Participant

      Actually v-huizhn-msft it looks like a permissions problem with my login that has caused this issue. 

       

      Let me get that sorted to oget it working again.

       

      Sorry about that.

      • v-huizhn-msft's avatar
        v-huizhn-msft
        Icon for Microsoft Employee rankMicrosoft Employee

        Hi gooranga1,

        Congratulations, you find the cause by yourself. Please mark the right or helpful reply as answer, so more people will find the solution easily.

        Best Regards,
        Angelia