Forum Discussion

SuperCal99's avatar
SuperCal99
Helper I
5 years ago

Data Refresh has suddenly stopped working

Hi,   Today i recieved a number of notifications that my reports have stopped refreshing automatically with the following message   "Data source error: Scheduled refresh is disabled because at le...
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SuperCal99's avatar
SuperCal99
Helper I
5 years ago

Hi aj1973 

Thanks for your response.


I have tried that but still no luck, very frustrating as it has been working fine until Tuesday, now all my reports which uses similar web content sources dont automatically refresh.

I have checked the credentials match both on desktop and in the service but when i select update i recieve the following

"Failed to update data source credentials: Unable to connect to the remote server"


aj1973's avatar
aj1973
Community Champion
5 years ago

SuperCal99 

Could you please share with me one of these URLs that your report use? I wanna try it with my license.

 

  • SuperCal99's avatar
    SuperCal99
    Helper I
    5 years ago

    aj1973 unfortunately I can't as it contains sensitive data. It's a web content source to a spreadsheet which when the URL is opened in a browser downloads a file.

     

    Not sure why Its not allowing me to update the data source credentials. I've asked a colleague to see if he is receives the same error with the same data source