Forum Discussion

SuperCal99's avatar
SuperCal99
Helper I
5 years ago

Data Refresh has suddenly stopped working

Hi,   Today i recieved a number of notifications that my reports have stopped refreshing automatically with the following message   "Data source error: Scheduled refresh is disabled because at le...
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SuperCal99's avatar
SuperCal99
Helper I
5 years ago

Hi aj1973 

 

Thanks for your response

Gateways arent needed if all the data sources are in the cloud? I hadnt set them up previously and it also states the following under gateway settings in the datset settings


You don't need a gateway for this dataset, because all of its data sources are in the cloud, but you can use a gateway for enhanced control over how you connect

Forgive me, its NOT working when I manually refresh the data in Service, but it is when in Desktop"refresh now" 

 

Thanks,

 

Callum

aj1973's avatar
aj1973
Community Champion
5 years ago

SuperCal99 

Ok now is different when say that the refresh doesn't work in the service, was kinda confusing!

try to change the connection string from anonymous with a privacy to anonymous with Public

both in desktop and service

I am sure it is the connection string.

 

 

  • SuperCal99's avatar
    SuperCal99
    Helper I
    5 years ago

    Hi aj1973 

    Thanks for your response.


    I have tried that but still no luck, very frustrating as it has been working fine until Tuesday, now all my reports which uses similar web content sources dont automatically refresh.

    I have checked the credentials match both on desktop and in the service but when i select update i recieve the following

    "Failed to update data source credentials: Unable to connect to the remote server"


    • aj1973's avatar
      aj1973
      Community Champion
      5 years ago

      SuperCal99 

      Could you please share with me one of these URLs that your report use? I wanna try it with my license.

       

      • SuperCal99's avatar
        SuperCal99
        Helper I
        5 years ago

        aj1973 unfortunately I can't as it contains sensitive data. It's a web content source to a spreadsheet which when the URL is opened in a browser downloads a file.

         

        Not sure why Its not allowing me to update the data source credentials. I've asked a colleague to see if he is receives the same error with the same data source