Forum Discussion

Helper I

5 years ago

Data Refresh has suddenly stopped working

Hi, Today i recieved a number of notifications that my reports have stopped refreshing automatically with the following message "Data source error: Scheduled refresh is disabled because at le...

Helper I

5 years ago

Thanks GilbertQ for you response

Yes I can refresh ok via Desktop and also manually in the service.

Thanks again

Community Champion

5 years ago

Why do you think you don't need a Gateway? and how is possible that you can refresh it manualy in the service and not Automatically!

SuperCal99
Helper I
5 years ago
Hi aj1973

Thanks for your response

Gateways arent needed if all the data sources are in the cloud? I hadnt set them up previously and it also states the following under gateway settings in the datset settings

You don't need a gateway for this dataset, because all of its data sources are in the cloud, but you can use a gateway for enhanced control over how you connect

Forgive me, its NOT working when I manually refresh the data in Service, but it is when in Desktop"refresh now"

Thanks,

Callum
- aj1973
  Community Champion
  5 years ago
  SuperCal99
  Ok now is different when say that the refresh doesn't work in the service, was kinda confusing!
  try to change the connection string from anonymous with a privacy to anonymous with Public
  both in desktop and service
  I am sure it is the connection string.
  - SuperCal99
    Helper I
    5 years ago
    Hi aj1973
    
    Thanks for your response.
    
    I have tried that but still no luck, very frustrating as it has been working fine until Tuesday, now all my reports which uses similar web content sources dont automatically refresh.
    
    I have checked the credentials match both on desktop and in the service but when i select update i recieve the following
    
    "Failed to update data source credentials: Unable to connect to the remote server"