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SuperCal99's avatar
SuperCal99
Icon for Helper I rankHelper I
5 years ago

Data Refresh has suddenly stopped working

Hi,   Today i recieved a number of notifications that my reports have stopped refreshing automatically with the following message   "Data source error: Scheduled refresh is disabled because at le...
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SuperCal99's avatar
SuperCal99
Icon for Helper I rankHelper I
5 years ago

Thanks GilbertQ for you response

 

Yes I can refresh ok via Desktop and also manually in the service.

 

Thanks again

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    5 years ago

    Hi SuperCal99 

     

    What happens if for the datasource you try the Skip Connection test?

    • SuperCal99's avatar
      SuperCal99
      Icon for Helper I rankHelper I
      5 years ago

      Hi GilbertQ 

      Still no luck with that

       

      The other data sources I have in other reports seem to work ok, such as Google Analytics and an Excel spreadsheet in my business One Drive account.

       

  • aj1973's avatar
    aj1973
    Icon for Community Champion rankCommunity Champion
    5 years ago

    Hi SuperCal99 

    Why do you think you don't need a Gateway? and how is possible that you can refresh it manualy in the service and not Automatically!

     

     

    • SuperCal99's avatar
      SuperCal99
      Icon for Helper I rankHelper I
      5 years ago

      Hi aj1973 

       

      Thanks for your response

      Gateways arent needed if all the data sources are in the cloud? I hadnt set them up previously and it also states the following under gateway settings in the datset settings


      You don't need a gateway for this dataset, because all of its data sources are in the cloud, but you can use a gateway for enhanced control over how you connect

      Forgive me, its NOT working when I manually refresh the data in Service, but it is when in Desktop"refresh now" 

       

      Thanks,

       

      Callum

      • aj1973's avatar
        aj1973
        Icon for Community Champion rankCommunity Champion
        5 years ago

        SuperCal99 

        Ok now is different when say that the refresh doesn't work in the service, was kinda confusing!

        try to change the connection string from anonymous with a privacy to anonymous with Public

        both in desktop and service

        I am sure it is the connection string.