Forum Discussion

KEO46's avatar
KEO46
Helper I
3 years ago

Data Refresh date/time changes on save

After I input a date/time for a dataset in the refresh it changes upon save.  I have it set to 5:00 am central but changes to be 11:00pm central.   Has anyone had this before?
Need Help
aj1973's avatar
aj1973
Community Champion
3 years ago

Hi KEO46 

What browser are you using?

It's better recommended to use Edge 

KEO46's avatar
KEO46
Helper I
3 years ago

I am using chrome.  I have not tried it in edge.  Would that solve the issue?

  • foodd's avatar
    foodd
    Community Champion
    3 years ago

    Are you using a Gateway, and is Direct Query in use?

    • KEO46's avatar
      KEO46
      Helper I
      3 years ago

      Yes I am using a Gateway.  No it is not a direct query.  It is a import query.

      • foodd's avatar
        foodd
        Community Champion
        3 years ago

        Is the Gateway Personal or Enterprise?   Are you the Administrator of this Gateway, and if not, you should touch base with that Administrator.

         

        This resource document is helpful for some related issues.

  • aj1973's avatar
    aj1973
    Community Champion
    3 years ago

    KEO46 

    Have you tried using Edge?

    • foodd's avatar
      foodd
      Community Champion
      3 years ago

      Please share your thoughts on one or another Chromium-based Browser (Google Chrome and Edge) impacting your ability to manage the Service and Gateways.   I use both without any appreciable difference.