Forum Discussion
Data Refresh Failed
Hi Jos13
The error is cozed when the gateway is offline at that time, I didn't see other reasons. please kindly follow the suggestions if you can't restart the gateway:
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.
Hi v-diye-msft ,
Status of On-premises data gateway service is "Running". I am not able to start, stop or restart this service as these options are grayed out.
I have attached a screenshot of refresh history for the dataset failed to refresh. The same dataset succeeded the next scheduled refresh. Can you help me to find the underlying cause ?
Scheduled refresh failed for another dataset. But the failure details shown is different. I have attached its screenshot as well.
Refresh HistoryFailed Refresh
Hi Jos13
The error is cozed when the gateway is offline at that time, I didn't see other reasons. please kindly follow the suggestions if you can't restart the gateway:
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.