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Jos13's avatar
Jos13
Helper III
6 years ago
Solved

Data Refresh Failed

Hi All, I have my data sets in Server A. On-premises data gateway is installed on server B. I was able to set up the gateway connection. Refresh is scheduled for two times a day. If I manually refre...
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  • v-diye-msft's avatar
    v-diye-msft
    6 years ago

    Hi Jos13 

     

    The error is cozed when the gateway is offline at that time, I didn't see other reasons. please kindly follow the suggestions if you can't restart the gateway:

     

    3. If step 1 and 2 failed, restart the computer and then check the status of the service.

    4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/ 

    5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)

     

    After all, upgrading to the latest version is recommended.

     

     

v-diye-msft's avatar
v-diye-msft
Community Support
6 years ago

Hi Jos13 

 

It seems that you need to restart the gateway. 

1. Input "services.msc" in the search box. (or use Win + r in keyboard)

2. Restart the service as showed in the picture or start it if it stopped.

3. If step 1 and 2 failed, restart the computer and then check the status of the service.

4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/ 

5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)

 

After all, upgrading to the latest version  is recommended.

 

Unable to connect The gateway is either offline or couldn't be reached .jpg