Forum Discussion
Data Refresh Failed
Hi Jos13
The error is cozed when the gateway is offline at that time, I didn't see other reasons. please kindly follow the suggestions if you can't restart the gateway:
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.
Hi Jos13
It seems that you need to restart the gateway.
1. Input "services.msc" in the search box. (or use Win + r in keyboard)
2. Restart the service as showed in the picture or start it if it stopped.
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.
Hi v-diye-msft ,
Status of On-premises data gateway service is "Running". I am not able to start, stop or restart this service as these options are grayed out.
I have attached a screenshot of refresh history for the dataset failed to refresh. The same dataset succeeded the next scheduled refresh. Can you help me to find the underlying cause ?
Scheduled refresh failed for another dataset. But the failure details shown is different. I have attached its screenshot as well.
Refresh HistoryFailed Refresh- Hi there
Your errors appear to be because the gateway was offline during the one refresh? Hi Jos13
The error is cozed when the gateway is offline at that time, I didn't see other reasons. please kindly follow the suggestions if you can't restart the gateway:
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.
