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Rasitha_PB's avatar
Rasitha_PB
Frequent Visitor
5 years ago
Solved

Data Flow Configuration invalid username/password

Hi, I am having an issue when configuring data gateway through power bi web service as in the attached image below.   It shows as i have entered wrong username and password. Please help me to fi...
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Rasitha_PB's avatar
Rasitha_PB
Frequent Visitor
5 years ago

Greg_Deckler 

 

Here you see same problem i raised.

https://community.powerbi.com/t5/Service/Data-Flow/m-p/1349581#M107868

 

I was using two emails one for power bi pro subscription(Email B) and another email (Email A) which is the login email to the PC with access to particular data source.

 

So the gateway app has been intalled on the PC with configuring email A as service account now. here is the error right now i am getting as below.

 

 

 

Greg_Deckler's avatar
Greg_Deckler
Community Champion
5 years ago

Rasitha_PB - OK, have you given your email B address permissions to use the Gateway and use the data source? This is a standard gateway, correct, not personal?

 

If all else fails, open a support ticket.

 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".