Dashboards not regularly refreshed even in the browser

[Tsanka]

Hi guys,

After the last changes in the service (I noticed them by seeing the new WEB/Phone edit view menu for the dashboards), the dashboards in the browser are not regularly refreshed.

Do you have the same observations?

Tsanka

[ankitpatira]

@Tsanka

Do you mean dashboard tiles from the published dataset in service ? If yes then they are refreshed every 15 mins. You can also check last refresh time by going to tile settings and enabling show refresh time option.

If you're talking about refresh of actual dataset then you need to troubleshoot issue with schedule refresh that you've setup.

I haven't experienced the same issue recently.

[Tsanka]

Hi @ankitpatira

I refer to the refresh of the dashboard tiles that has to be on every 15 minutes when having a live connection to the data source.

Me and our customers are experiencing this issue from Sun-Mon (Jul 17-18th) - the dashboard tiles are not refreshed and the users have to go and select "Refresh dashboard tiles".

To reduce their complains I started manually refreshing the dashboard as it was written that this will result in refresh of the dashboard tiles of the other users as well (the users the dahsboard is shared with).  Unfortunately this does not work...

Thanks anyway.

Tsanka

[Tsanka]

An update - I have registred a SR #116072092631488.

Hope somebody from the product/support team to look at it soon as meanwhile I might be crucified for this...

[Tsanka · Accepted solution]

Update:

The issue was related with another problem reported in the App forum.

http://community.powerbi.com/t5/Mobile-Apps/When-does-a-dashboard-refresh/m-p/52444#M807

According to me since yesterdy morning the case is solved. Just want to thank the power bi team that looked at the case seriously and solved the case really quickly.