Forum Discussion
Dashboards missing from App for some users
I think i know the general reason for what i'm seeing. Its really simple and dumb. Because i've been witnessing most of thing during other conversations with my users i haven't noticed this minor detail.
I hadn't even noticed the hide/show triangle. I can't recall if that was out of place in the cases that came up. 99% certain i've missed that. Of course i'll further test, but its likely this is why.
Hey GilbertQ
No row-level security at all.
Happens in at least 2 workspaces that i've seen.
P1 Sku, 8-Vcores, South East Asia Region.
It is a weird problem.
So all the dashboard tiles and associated reports are visible to all the users?
What I mean by that is that there is not a dashboard that has a tile pinned, but the underlying report is not shared?
In this particular case all users are accessing the report via the Workspace App. All reports and dashboards are marked as "Include In App". All dashboards contain only content from the reports, which they can see without problem.
- Well it all seems to be above board. No idea what else to potentially even look at.
I would suggest logging a Support ticket? I agree thats my next step now. Sounds like a support ticket might be the only next option. I really don't want to unpublishing the apps as too much is lost (URL changes, access lists etc). Doing so won't fix the problem either, just kick the can down the road.
- I totally agree, it should hopefully get resolved.
The only other option I can think of, which might be a little time consuming is to create a new app workspace, then upload one dataset and associated report. Then if not too much work, create the same dashboard. Then create the App and Share with 1 user.
And then work from there, to see if it is a particular dataset, report or dashboard tile that is causing the issues? In the current workspace that i've done the most testing there are 7 data sources which make up 7 seperate reports. There are 6 dashboards from 5 of the reports.
26 Users have access and i've checked the results for about 5 of them (Those in my office). 1 User sees 1 dashboard. 2 Users see no dashboards and 2 users see all dashboards.
I've done some on-off testing where i can and can't seem to get any consistant results.
The other workspace has about 50+ users and they are spread around the country so testing is harder. Most of the knowledge of it not working has occured while i've had them sharing their screen and i'd noted the lack of dashboards as they click around.
I'll post back here if support uncovers anything.
- Hi there
Do the same users always see the same results?
So does 1 User only always see 1 dashboard?
And does 2 users see no dashboard?
Would it be possible for them to remove the App and re-install it? The same users always have the same results. That part is consistant.
Remove and Re-Add test isn't one i thought of. I'll give that a quick test.
No change for the quick test performed, so i'll mark this as "inconclusive". I might continue this test when i get the opporunity to borrow a few minutes from the other users.
- Pity, I was hoping that would have resolved it.
Let us know the outcome I think i know the general reason for what i'm seeing. Its really simple and dumb. Because i've been witnessing most of thing during other conversations with my users i haven't noticed this minor detail.
I hadn't even noticed the hide/show triangle. I can't recall if that was out of place in the cases that came up. 99% certain i've missed that. Of course i'll further test, but its likely this is why.
- Glad you found the solution.
And thanks for posting the solution consider: 2 dashboards included in App
situation: when a delivery list is used to share the app, some users are able to see only 1 dashboard while remaining users see both dashboards. Why?- They should all see the same content.
What I could suggest is for those users to clear their browser cache.
Or try and log in on another PC to test.