Forum Discussion
Dashboards missing from App for some users
Our set up is that we have Premium capacity. I have set up a range of reports within a premium workspace and then build some simple dashboards by pinning tiles or pinning live pages.
I have published the app and shared it with the security groups and users that need it (free users). Generally this works fine. The problem I am facing is that sometimes, certain users can see all of the reports within the App but none of the dashboards. Has anyone else faced this problem and found a solution?
The dashboards are set as "include in app". The dashboards appear under the listing "Content that will be published" inside the publish app area. The dashboards themselves only contain tiles from the reports that they can see.
I think i know the general reason for what i'm seeing. Its really simple and dumb. Because i've been witnessing most of thing during other conversations with my users i haven't noticed this minor detail.
I hadn't even noticed the hide/show triangle. I can't recall if that was out of place in the cases that came up. 99% certain i've missed that. Of course i'll further test, but its likely this is why.
20 Replies
Hi Anonymous,
Please unpublish and republish the app to see whether it works.
Besides, the members of the App workspace have the ability to delete the contents of the App if they have the "Edit" permission. Please check if somene delete the dashboards via checking audit log.
As I could not reproduce this problem on my side, I would suggest you create a support ticket for further analysis.
Best regards,
Yuliana Gu
Hi v-yulgu-msft. At the present time unpublishing the app isn't a test i can perform, as doing so erases all access set up for the staffing. I also recall that doing so changes the URLs of the reports, which will cause me to have to rebuild all of the filterURL links.
The dashboards have not been deleted, as they are still available.
There does seem to be some correlation between what I'm seeing with who has Workspace Access. Potentially that might be the strange cause. I'll do further testing and report back.
I have a user who is a Workspace Member and can see the dashboards. Removing him from the Workspace has had no effect on his ability to see the dashboards. I have done a publish to see whether that is the determining factor.
Next time I have someone in front of me who can't see the dashboards, I'll try adding them into the workspace to see if that causes them to appear for them.
So to clarify the problem I've seen across multiple premium workspaces:
I want everyone who accesses the app to see the dashboards.
Sometimes a user will see the reports in the app, but no dashboards.
What I haven't tested:
A user with app access, who cannot see the dashboards, grant them workspace access and see if that resolves the problem.
A user with and user without a pro license. We have some users still with pro licenses that don't need it, due to premium. I don't know who those users are, so its not possible to check that scenario. Given the workspaces are premium, it shouldn't matter but thats a possbility.
