Forum Discussion

googlogmob's avatar
googlogmob
Advocate II
10 years ago
Solved

Dashboards are not refreshing

The problem is that dashboard tiles are not refreshing, whereas the report connected to the dashboard is updating properly according to the set schedule. This problem became very frequent about a we...
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kcantor's avatar
kcantor
Community Champion
10 years ago

I filed a ticket and have only received a canned response so far. This has been an ongoing problem for over a month.

Amanda's avatar
Amanda
Microsoft Employee
10 years ago

We made a transition to a new ticketing system about a month and a half ago. This new system should have a faster response time, and if you are still seeing issues, please let me know. 

  • kcantor's avatar
    kcantor
    Community Champion
    10 years ago

    Amanda

    I am now receiving hit and miss answers to my ticket. The last email said due to holiday time, response time was slow. I am a Pro user but can't get the admin to send a ticket.

    I have alternately been told it was fixed and that they are working on it. I am refreshing several dashboards several times per week by re-pinning visuals. I really need to get this fixed. Today I am supposed to walk the CEO through the IOS app so that she can view the very dashboards that I can't get to refresh.  Here is a snip from the last email I received:

    "I have heard that after the known issue with these tiles not refreshing from multiple data sources, the product group has noted they resolved it. I was informed by other customers that as of this week they were able to re-pin the visualizations again to the dashboard and the refresh continued to work for more than just one day (as you had experienced before). If you don’t mind giving this a try and updating me."

    The last email assured me that it was fixed last week and requested that I repin my visuals. Well, as Monday rolled around I was repinning again. Very frustrating.

    This should be fixed by now.

    REG:115103013322498

    • djnww's avatar
      djnww
      Impactful Individual
      10 years ago

      I wouldn't call it an issue, but it is a limitation to Power BI, and a very annoying one not just to me, but all our current users.

       

      There needs to be a way for us to simply select a new report filter (ie. current month) and have the dashboards update accordingly. Or when we repin a dashboard, at least overwrite the existing one rather than create a duplicate.

       

      - Daniel