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Anonymous's avatar
Anonymous
Not applicable
3 years ago

Dashboard tiles not working for some users

Hello, Since last thursday we have the issue that certain users can't click our dashboard tiles on one of our dashboards.   The problem is not limited to one user or one browser. It is however li...
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v-xiaotang's avatar
v-xiaotang
Icon for Community Support rankCommunity Support
3 years ago

Hi Anonymous 

Thanks for reaching out to us.

The dashboard they see is the same, but some users can't click the same tile to jump, right? Please check whether your browser prevents the new page from bouncing.

 

 

Best Regards,

Community Support Team _Tang

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Logan's avatar
Logan
Frequent Visitor
3 years ago

We have a number of users (not all) facing this same issue in our apps. Dashboard tiles to other Dashboards in the same app are not working as of last week.

 

As a test, I unpublished one app and republished and it fixed it for that one app. However for our larger apps where we'd have to redo all the navigation customization that's a really unappetizing solution.

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hello Logan 

    Sorry for the late response, I had to try things at a moment which the users would not notice anything. Unpublishing and republishing the app did fix the problem.

    What do you mean with redoing all the navigation customisation? Do you mean deleting all the buttons and remaking them?