Dashboard tiles from content pack are not showing data

[BIXL]

Hello,

In the last few days I'm having an issue with dashboard tiles that are part of a content pack.

For the owner of the content pack & dashboard there is no problem and the dashboard tile are refreshing and showing data as expected.

However for the other users that use this dashborad from the content pack, the tiles just says "refreshing" but show nothing.

Rebuilding & repulish the dashboard in the conrent pack did not resolve the issue.

Anyone else has similar issue or know how to solve this ?

Thanks

 

[BIXL]

I opned a ticket for the support team, the first level support didn't help me much.

waiting for a qualified engineer to look at this.

[sirui_sun · Accepted solution]

Hey all - there is currently an issue where dashboard tiles built on datasets with Row-Level Security enabled will not load for end users. It will continue to work for those with edit permissions on the content. I believe that is causing the issues mentioned here. If anyone here is seeing the same issue on a dataset without Row-Level Security, please let us know.

The workaround in the meantime is to navigate to the report by clicking on the tile. 

We are working on a fix for this as quickly as possible.

[BIXL]

Hey all,

As for my case, it seems that this issue was fixed few days ago.

[majdkaid22]

same problem here, and am the admin of the dataset

[Claster]

The same problem!!!