Dashboard stopped displaying visual titles for some users

[keggles]

Some users are reporting the visual titles on their dashboard have disappeared.  For example, I created a report in desktop and published to the service.  The visual titles are formulas.  I pinned the needed tiles to the dashboard and the visual titles were displaying fine for everyone up until a few days ago when they disappeared.  If they click into the tile they can see the dates within the report but they can't see them on the dashboard.  The headers seem to display for admins and users assigned member permissions but the ones set to viewer can't see the headers anymore.  Not sure that's related but a note.

I deleted and repinned the tiles, had them clear their cache and log back in, created a new app, updated to the latest UI experience, published the report there (as a test in the new experience) and they are still blank.  

How some users see the dashboard (missing dates):

How others see the dashboard:

Any ideas how to get their dates to reappear?

[keggles · Accepted solution]

I just ended up changing the visual to a matrix and repinning to get around my title issue. 

[keggles]

I read where expression based titles aren't carried over when you pin a visual to a dashboard.  My titles were expressions with a date included.  

I changed all the titles in the report to be hard-coded (not an expression), republished and repinned and they can now see titles again but they need to be able to see the date of the data and the only way I know to do that is through an expression based title.  What doesn't make sense is why they could see them up until last week. 

My expression had been "Retail Revenue" & [MaxInvoiceDate] so they knew the number they were looking at was yesterday's revenue.  I tried converting MaxInvoiceDate to a string and then using it in the title so the whole thing was a string but that didn't work either.  

Anyone know how to get an expression based title to appear on a dashboard?

[SwayamSinha]

Can you check if there is Row level security is playing any games here ?

[keggles]

We don't have any RLS set up on that dataset.  

[v-xiaotang]

Hi @keggles 

Thanks for reaching out to us.

Are these users using the same browser?

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

[keggles]

We are all on Chrome.  I note they are still able to see visual titles on the dashboard that are hard-coded but the ones that are formulas they can't.  Some users can see the formula titles, some cant.  The users who can't see the titles on the dashboard can see them in the report if they click into it.

Title as formulaTitle hard-coded

[sdegroot]

Also having this issue on all dashboard titles that use a formula. They worked (for years) until sometime last month. Now they are just blank.