Forum Discussion

sonnam265's avatar
sonnam265
Frequent Visitor
8 years ago

Dashboard refreshing keeps showing timeout

Hello, I encountered an issue when using on-premise gateway to refresh PowerBi Dashboard. I used it for the last 6 months and already updated the newest version in September and it worked very well...
v-jiascu-msft's avatar
v-jiascu-msft
Microsoft Employee
8 years ago

Hi sonnam265,

 

1. Please check the status of the Gateway;

2. Please check the credentials in the Power BI Service.

3. Try to make the TLS/1.1 1.2 as default. Please refer to: powerbi-gateway-onprem (Support for TLS 1.1/1.2).

 

Best Regards!

Dale

  • sonnam265's avatar
    sonnam265
    Frequent Visitor
    8 years ago

    Hi, I adjusted to TLS 1.1 1.2 but the refreshing still takes so long and could not finish.

     

    I can download the pbix file to my computer and refresh it (taking 1-2 minute to refresh).
    But when I published, it would take forever to load...