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lcampos's avatar
lcampos
Frequent Visitor
9 years ago
Solved

Dashboard refresh

Hi all. We're creating some dashboards on Power BI desktop,using direct query (we're connecting our reports/dashboards into a sql server 2014 enterprise edition machine)  and we would like to di...
Need Help
  • tringuyenminh92's avatar
    tringuyenminh92
    9 years ago

    Hi lcampos,

     

    If there is loading icon(power bi icon), i think there are some problems with your datasets or gateway. Are you using Direct Query for on-premise sources?

    • if yes, did you configure gateway for it and how about its status now? 

     

     

    • if no (using cloud sources like azure db/dw), could you please check again permission/firewall for your current sign in account or could edit your current credential and sign in again to renew connection?.

tringuyenminh92's avatar
tringuyenminh92
Memorable Member
9 years ago

Hi lcampos,

 

Even though you are using Direct Query for reports & Dashboard, Tiles in Dashboard maybe take some lagging/delay about one hour. You could manually observe the refreshing by click to Open Menu of top right corner of tile and choose Tile Detils -> Technical Detais (or you could choose show Display last refresh time)

 

 

 

(Model/data refresh meaning)

 

lcampos's avatar
lcampos
Frequent Visitor
9 years ago

Hi tringuyenminh92 

 

 

Thanks for the repply.

Indeed, i can see the details about the last refresh using this menu.

Its seems that , the dashboard tile is trying to refresh, but the refresh is failing (the tile is gone and there's the power bi icon on the midle of a blank  screen).
Have you seem this before?


Thanks

  • tringuyenminh92's avatar
    tringuyenminh92
    Memorable Member
    9 years ago

    Hi lcampos,

     

    If there is loading icon(power bi icon), i think there are some problems with your datasets or gateway. Are you using Direct Query for on-premise sources?

    • if yes, did you configure gateway for it and how about its status now? 

     

     

    • if no (using cloud sources like azure db/dw), could you please check again permission/firewall for your current sign in account or could edit your current credential and sign in again to renew connection?.

    • lcampos's avatar
      lcampos
      Frequent Visitor
      9 years ago

      Hi tringuyenminh92

       

      Thanks again for the response, and sorry for the delay on my feedback.

      We're using Direct Query for on-premise!
      I'm not sure if we were facing some network( or any other issue) with our gateway on last week, but now , its seems that our dashboard tiles are up to date and as far as i could see, they're being refreshed every 15/16 minutes.

       

      Again, thanks for your time to help me.

       

      Regards,

      Luiz