Forum Discussion

lcampos's avatar
lcampos
Frequent Visitor
9 years ago
Solved

Dashboard refresh

Hi all.

We're creating some dashboards on Power BI desktop,using direct query (we're connecting our reports/dashboards into a sql server 2014 enterprise edition machine)  and we would like to display the dashboard on a tv/monitor.

But we're facing some issues with the dashboard refresh.

Even using the direct query, the dashboard content are not being updated.

However, if i press F5 or  hit the refresh buttom , the dashboard charts gets updated.

is this the expected behavior?

We would like some kind of automated refresh (without manual intervention).

Also if we refresh the browser, the dashboard page gets out of the fullscreem mode.

Thanks,

Need Help
  • tringuyenminh92's avatar
    tringuyenminh92
    9 years ago

    Hi lcampos,

     

    If there is loading icon(power bi icon), i think there are some problems with your datasets or gateway. Are you using Direct Query for on-premise sources?

    • if yes, did you configure gateway for it and how about its status now? 

     

     

    • if no (using cloud sources like azure db/dw), could you please check again permission/firewall for your current sign in account or could edit your current credential and sign in again to renew connection?.

5 Replies

  • tringuyenminh92's avatar
    tringuyenminh92
    Memorable Member
    9 years ago

    Hi lcampos,

     

    Even though you are using Direct Query for reports & Dashboard, Tiles in Dashboard maybe take some lagging/delay about one hour. You could manually observe the refreshing by click to Open Menu of top right corner of tile and choose Tile Detils -> Technical Detais (or you could choose show Display last refresh time)

     

     

     

    (Model/data refresh meaning)

     

    • lcampos's avatar
      lcampos
      Frequent Visitor
      9 years ago

      Hi tringuyenminh92 

       

       

      Thanks for the repply.

      Indeed, i can see the details about the last refresh using this menu.

      Its seems that , the dashboard tile is trying to refresh, but the refresh is failing (the tile is gone and there's the power bi icon on the midle of a blank  screen).
      Have you seem this before?


      Thanks

      • tringuyenminh92's avatar
        tringuyenminh92
        Memorable Member
        9 years ago

        Hi lcampos,

         

        If there is loading icon(power bi icon), i think there are some problems with your datasets or gateway. Are you using Direct Query for on-premise sources?

        • if yes, did you configure gateway for it and how about its status now? 

         

         

        • if no (using cloud sources like azure db/dw), could you please check again permission/firewall for your current sign in account or could edit your current credential and sign in again to renew connection?.