Dashboard pinned report showing old data

[JTownsend]

I created a report that is connected to a gateway and is automatically refreshed, that works fine.  On the report I have a slicer for the date and one for the tools that I am reporting data on.  I selected the 18th, which was the current day at the time, on the slicer and then pinned the report to a dashboard.

Several days have gone by and the report has refreshed as it should. But the report 'Image' on the dashboard still shows data from the 18th. If I click on the dashboard report image and open the report it has all the new data.

Is it a rule of thumb to not have anything selected when you pin a report? Is it a 'feature' or a 'bug' ? 

[Eric_Zhang · Accepted solution]

@JTownsend

Due to further testing and researching, I’ve found this “issue” has nothing to do with slicer. Any visual pinned individually shows as a snapshot, opposite to “pin live page”.

So I think this is just a cool feature, according to the BOL(not literally but some hint).

[Eric_Zhang]

@JTownsend

Thanks for your feedback. That behavior can be reproduced as well and I have already reported this internnally.

I would post back timely when there come's any update.

[ankitpatira]

@JTownsend

On top of what kcantor mentioned dashboard tiles get refreshed approx every 15 minutes but you should pin it without selecting slicer. If you want your user to use slicer in dashboard then use pin live page.

[kcantor]

I actually had this exact same issue and worked with the team to sort it out. If  you have it filtered to a date prior to pinning it, the pinned version will not change. It is almost like a snapshot. If you want it to change, I would recommend pinning the live page. Since I have switched all of mine to live, no problems.