Dashboard in Dynamics 365 not Displaying Data

[JayPow28]

Hi All,

I published a Power BI Dashboard to Dynamics 365 Project Service, but when I select the dashboard

it attempts to load data (spinning wheel) but then just goes grey and stops.

I tried a second different dashboard and its the same result (I tried this also as an embedded report 

in an iframe on a standard dashboard and it works).

I tried it with allow everyone security and custom security but it didn't make a difference.

We have the relevant licenses for viewing.

Lastly, when I click "open in Power BI" it opens fine without issue.

Any ideas?

Thanks,

Jason

[JayPow28]

I'll leave this open for now in case I find the answer and then I will update.

Jason

[JayPow28 · Accepted solution]

Hi All,

This issue resolved itself!

After a few days the dashboards started working.

I didn't change anything, infact I was just about to take them down when I tried them for a last time and they worked.

Could have been something updating on the system or a general system issue.

Thanks,

Jason

[collinq]

Hi @JayPow28 ,

There are a number of different reasons why this might not be working - most of them on the Dynamics side.  Do you ahve the correct "ROles" set as well?  Here is an article about that: Dynamics 365 Project Service Automation Analytics: Extending PSA's reporting with Power BI Solution ...   But, it also may depend on which "type" of Dynamics 365 (F&O, CRM, etc) and how the Service is setup.

[JayPow28]

Hi,

I tried with all roles and also with custom roles but neither works.

I've posted the query on the D365 PS forum too and they might have seen it before.

I think you're right and it's a D365 issue more than a Power BI one as it all works in the Power BI 

apps.

Thanks,

Jason