Forum Discussion

hmokkapati's avatar
hmokkapati
Helper II
9 years ago
Solved

Dashboard Image Tile: Image not loading from provided URL

Hello,

 

I added a Dashboard Image Tile and provided a link to a gif file on a sharepoint site. The tile is not loading and displays error as shown below. Not sure what could be wrong. Please advise. 

 

URL: https://<company.sharepoint.com>/teams/<teamname>projects/<projectname>/Shared%20Documents/<folder name>/Images/Promo.GIF

 

 

Thank You,

Harisha

Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi hmokkapati,

    I can reproduce your issue when adding an image from on-premises SharePoint site as tile in Power BI. Based on my test, the issue is related to permission, you can see the following screenshot when directly opening the URL of the image in browser, it prompts you to enter account and credential . However, the Power BI account doesn’t have permission to the image, thus it can’t load content when adding image tile.



    If you upload the image to SharePoint Online, you can share the image with “no sign-in required”, then copy the link and use it as URL when adding image tile, this way, the image can display without issues.


     

    Thanks,
    Lydia Zhang

5 Replies

  • nswitzer's avatar
    nswitzer
    Frequent Visitor
    7 years ago

    My company does not allow us to make our Sharepoint files globally public. I uploaded this to a Google Doc, made that public, then copied the link address for the image in that public doc.

     

    Janky, I know, but that's our working solution for now. 

     

    (Google photos public links also didn't work.)

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    hmokkapati I would imagine that it is not a supported file extension... Do you have the same problem using just an image (jpg, png)?

    • hmokkapati's avatar
      hmokkapati
      Helper II
      9 years ago

      Hello Anonymous,

       

      I just tried all the 3 extensions. None of them work. Any other things I could check for?

       

      Thanks for your help.

       

      Regards,

      Harisha

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        Hi hmokkapati,

        I can reproduce your issue when adding an image from on-premises SharePoint site as tile in Power BI. Based on my test, the issue is related to permission, you can see the following screenshot when directly opening the URL of the image in browser, it prompts you to enter account and credential . However, the Power BI account doesn’t have permission to the image, thus it can’t load content when adding image tile.



        If you upload the image to SharePoint Online, you can share the image with “no sign-in required”, then copy the link and use it as URL when adding image tile, this way, the image can display without issues.


         

        Thanks,
        Lydia Zhang