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kbl1726's avatar
kbl1726
Icon for Advocate III rankAdvocate III
8 years ago
Solved

Dashboard Fails to Load When New Browser Window Opened

Hi,

 

I have a report/dashboard drawing data from an excel spreadsheet using onedrive refresh.  Both the data refresh and update of the PBIX file, which is also in my onedrive folder, has worked flawlessly for months.  However, at about the time I started using the Power BI Desktop app from the Store a couple of weeks ago, rather than the downloadable version that I had been using, my online dashboard has gone haywire.

 

When I open a new browser window and attempt to access my dashboard, whether using Chrome or Edge, I get the following error.

 

"Something went wrong, Unable to load report" and "Status Code 500".   

 

This occurs when I log in fresh - but also if I close Edge while remianing logged in and reopen Edge and navigate to my dashboard.  I haven't cleared cookies, logged out, or anything.  But yet this happens every time. Chrome too. Edit - if I even let the page sit too long, say 10 minutes, and hit my browser's refresh button, it fails to re-load. Tested on two separate Win 10 PCs.  

 

They only way to access the dashboard again is to go to Datasets and manually click refresh. This makes no sense however as the dashboards are set to autoupdate every 2-4 hours and have been doing so successfully for months - even now they're updating fine.  And even when I havent edited the data or the pbix file for days, I still have to do this when I close the browser and immediately open it back up. I essentially have to click manual refresh every 5-10 minutes to be able to access my Dash, even if I have not been tinkering with the files.  

 

 

This all seems to be correlated with me switching to the Store version of Power BI.  I've signed in and setup my oauth, my changes even propogate as expected with onedrive refresh, but I cannot access my dashboard from any browser without manually clicking refresh in Datasets. Everything seems to be functioning behind the scenes until I try to access the Dashboard.  

 

I have another report that is not part of my Dash that is loading fine...its just 1 of my 2 reports (the one the comprises the Dash)

  • Anonymous's avatar
    Anonymous
    8 years ago

    kbl1726,

    Does the issue still occur in your scenario? The issue has been removed from Power BI support, which means that it has been fixed.

    Regards,
    Lydia

  • kbl1726's avatar
    kbl1726
    8 years ago

    Hi Lydia,

     

    It finally started working yesterday afternoon.  Thanks for your help.

     

     

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    kbl1726,

    As per Power BI support, this is a known issue and engineers are working on a fix, please keep an eye on the update time.



    Regards,
    Lydia

    • kbl1726's avatar
      kbl1726
      Icon for Advocate III rankAdvocate III

      So, it's well after 14:00 PST on the 25th, my dashboards still dion't work and I have clients asking me why, you have not provided an update as promised, and the awareness message is gone. What gives?

      • Anonymous's avatar
        Anonymous
        Not applicable

        kbl1726,

        Does the issue still occur in your scenario? The issue has been removed from Power BI support, which means that it has been fixed.

        Regards,
        Lydia