Forum Discussion
Dashboard Data Alert Notification Not Working Properly
Hi juan007105 ,
Please ensure that the data is indeed updating during the scheduled refresh. Sometimes, the data source might not be refreshing correctly, leading to no changes being detected. and make sure the credentials for your data source are up-to-date and correctly configured.
Could you provide more information, such as what your data sources are and what connect mode are you use?
Best regards.
Community Support Team_Caitlyn
Hi Anonymous
- Ensure the data is indeed updating during the scheduled refresh: The data is definitely being updated.
- Credentials for your data source: The credentials do not seem to be expired.
- Data sources and connection information: I am using an MSSQL database as the data source, and I have created the report using data uploaded in Import mode via Dataflow. The data is up-to-date at each stage.
To highlight the issue, the value in the dashboard card updates correctly, but the data alert does not trigger. The strange part is that data alerts do not trigger with updates from scheduled refreshes, but they do work correctly with manual refreshes. (In both cases, the updated values are correctly reflected in the card.)
The alerts haven't been working properly for almost a week, so today I deleted the card and recreated it from scratch. I hope it will function correctly next week.
Anonymous
I recreated the card, but it doesn't work well.
This time it seems a bit different.
The data report updates well, but the dashboard doesn't update.
Shouldn't the dashboard data update automatically when the report updates? It seems like the data alert isn't working because the dashboard data isn't being reflected properly.
The report data points to 7/29 (updated on 7/30), but the dashboard data shows 7/26 (updated on 7/27).