Forum Discussion
DM_GWPipeline_Gateway_MashupDataAccessError On-Premises Data Gateway Error
Hi Anonymous ,
Could you please check if the production environment machine which installed gateway hit any following consideration?
Best Regards
Rena
Hello! Thanks again for the response. However the machine does not fall under any of these conditions. I'm running out of options here ☹️
I have another info that might help - my client is in Australia and his PBI's default environment is in the East Australia region. I, on the other hand, am remotely working from the Philippines. I tried installing the gateway in another laptop here, using different internet connections, and it's working effortlessly. However, when I use the gateways installed in my client's environment and in an Azure virtual machine located in Australia, it does not work. Could it be a geographic issue? What issue could it be if that's the case?
I have a copy of the logs from the non-working gateway by the way, if that would help.
Thanks!!!
- GilbertQ
Super User
Hi there
If you are getting an error from the clients VM it is very possible that it does not have access to the Power BI Service.
Ask them to open HTTPS from the VM to the internet?Hello! The client's VM and production machine can access all the data source websites, as well as app.powerbi.com
Hi Anonymous ,
Can I know whether the account for logging in to Power BI Service and the gateway of the production environment machine are same as those of the laptop? In addition, what are the relevant gateway and power bi service regions? You can refer the following documentations about how to get the region of gateway and Power BI Service.
Best Regards
Rena
