Forum Discussion

Anonymous

Not applicable

6 years ago

DM_GWPipeline_Gateway_MashupDataAccessError On-Premises Data Gateway Error

Hello, So I have a dataset published in the Service that has the following data sources: https://tenders.nsw.gov.au/ https://www.tenders.act.gov.au/tender/search https://www.tenders.wa.gov...

Anonymous

Not applicable

6 years ago

Thanks for this! However I have already uninstalled/reinstalled the latest version of both the gateway and PBI desktop multiple times, to no avail. I do not have both personal and standard gateways in the same machine either 😢

Anonymous

Not applicable

6 years ago

Hi Anonymous ,

Could you please check if the production environment machine which installed gateway hit any following consideration?

Best Regards

Rena

Anonymous
Not applicable
6 years ago
Hello! Thanks again for the response. However the machine does not fall under any of these conditions. I'm running out of options here ☹️

I have another info that might help - my client is in Australia and his PBI's default environment is in the East Australia region. I, on the other hand, am remotely working from the Philippines. I tried installing the gateway in another laptop here, using different internet connections, and it's working effortlessly. However, when I use the gateways installed in my client's environment and in an Azure virtual machine located in Australia, it does not work. Could it be a geographic issue? What issue could it be if that's the case?

I have a copy of the logs from the non-working gateway by the way, if that would help.

Thanks!!!
- GilbertQ
  Super User
  6 years ago
  Hi there
  
  If you are getting an error from the clients VM it is very possible that it does not have access to the Power BI Service.
  
  Ask them to open HTTPS from the VM to the internet?
  - Anonymous
    Not applicable
    6 years ago
    Hello! The client's VM and production machine can access all the data source websites, as well as app.powerbi.com