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Anonymous's avatar
Anonymous
Not applicable
6 years ago

DM_GWPipeline_Gateway_MashupDataAccessError On-Premises Data Gateway Error

Hello,   So I have a dataset published in the Service that has the following data sources:   https://tenders.nsw.gov.au/ https://www.tenders.act.gov.au/tender/search https://www.tenders.wa.gov...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi Anonymous ，

Could you please complete the following steps first and check if it can solve the problem?

1. Uninstall the gateway which installed in production environment machine

2. Reinstall the latest version of the gateway and update the setting of Mashup engine by this link

In addition, as checked the posts from users who have encountered similar problems before, if both personal gateway and enterprise gateway running on the same machine at the same time, there seems to be a conflict. It is recommended to uninstall the one which is not currently using.

Best Regards

Rena

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Thanks for this! However I have already uninstalled/reinstalled the latest version of both the gateway and PBI desktop multiple times, to no avail. I do not have both personal and standard gateways in the same machine either 😢

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hi Anonymous ,

      Could you please check if the production environment machine which installed gateway hit any following consideration?

      Best Regards

      Rena

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Hello! Thanks again for the response. However the machine does not fall under any of these conditions. I'm running out of options here ☹️

         

        I have another info that might help - my client is in Australia and his PBI's default environment is in the East Australia region. I, on the other hand, am remotely working from the Philippines. I tried installing the gateway in another laptop here, using different internet connections, and it's working effortlessly. However, when I use the gateways installed in my client's environment and in an Azure virtual machine located in Australia, it does not work. Could it be a geographic issue? What issue could it be if that's the case?

         

        I have a copy of the logs from the non-working gateway by the way, if that would help.

         

        Thanks!!!