Customer Service Analytics for Dynamics 365 data conection error

[UCR522]

Hi!!!

I'd tried to instal Customer Service Analytics for Dynamics 365 App. I've followed the instructions and, after 2 hours running, this is what I´ve got:

Se ha producido un error al procesar los datos en el conjunto de datos. Vuelva a intentarlo más tarde o póngase en contacto con el soporte técnico. Proporcione estos detalles si se pone en contacto con ellos.

• Error del origen de datos{"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"Timeout expired. The timeout period elapsed prior to completion of the operation."}}],"exceptionCulprit":1}}} Table: Case.
• URI de clústerWABI-NORTH-EUROPE-redirect.analysis.windows.net
• Identificador de actividad934dddc6-6617-4945-bd4f-673f93260754
• Identificador de la solicitud1b040f8d-a61f-f233-d8e2-6598b6aaa01c
• Hora2020-05-26 17:07:04Z

I haven't found eny mention to this App. Does it really work?

Thanks in advance fot your help.

Javier

[Icey]

Hi @UCR522 ,

So far, I have not found similar issues and relevant documents. It is suggested to create a support ticket to get further help.

Best Regards,

Icey

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