Forum Discussion
Custom visuals do not work on application
HI PHDurand,
I can't reproduce your issue.(I test with my colleagues)
Since I not so clarify for your scenario, can you please share more detailed information?
For example:
Custom visual type, datasource type, connection mode, screenshots, gateway setting...
Regards,
Xiaoxin Sheng
Hi,
Anonymous
It's hard to explain as I don't understand what happens. And unfortunately I can't share my pbix as it contains confidential data.
But to add to my issue:
- I notice by trying to launch the application directly myself that I have the same issue on my account: the custom visuals are not displayed unless I open in a first hand the report and only after open the application
- I tried to build a simple pbix to reproduce the issue but as you said, I'm unable to reproduce it simply
I put 2 screenshots belw: the first one is what me/my colleagues see when launching the application directly. There are 2 classic slicers & 2 custom visuals (chiclets & tornado). Then the second screenshot is what we finally see when we open the report directly in the workspace and then reopen the application.
The data in the chiclets are year based on a single calendar date. The second is showing sales by week (the weeks are defined in the same table than the years).
I really don't understand this issue. Is there any security in the app that required not to load custom visuals unless approved bvy the user ? Or any settings to add custom in the app ?
Thanks for your support.
Hi PHDurand,
>>And unfortunately I can't share my pbix as it contains confidential data
If you can share your data and repro these scenario on other report, I'd like to suggest you submit a support ticket for further support.
submit a support ticket
Regards,
Xiaoxin Sheng