Custom visual (number box) display unit can't auto display when I first open my dashboard

[SenWang]

I created a custom number box visual like below: 

It works fine on my local PowerBI desktop.

I set display unit as auto. Then I publish my report. But when I go to review my report online, I found that every time I review my report when I first login Power BI, the auto attribute can't work. As below: 

But after I refreshed my web page, the display unit can work correctly.

Another scenario: 

If there are two reports that using my custom visual, when I refresh one of the report, another will work correctly as well. 

It seems that this is a problem with visual rendering. Does anyone know how to solve this?

[v-vpabbu]

Hi @SenWang,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,

Vinay Pabbu

[v-vpabbu]

Hi @SenWang,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Regards,

Vinay Pabbu

[v-vpabbu]

Hi @SenWang,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,

Vinay Pabbu

[v-vpabbu]

Hi @SenWang,

Thank you for reaching out to Microsoft Fabric Community Forum.

The Number Box visual you mentioned appears to be a privately developed custom visual that is not available in AppSource.

I recommend reaching out to the respective developer or team responsible for creating this visual to investigate and address the rendering issue. Please note that only the admin or the developer with access to the source code can provide updates or fixes for this visual

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

Regards,
Vinay Pabbu

[collinq]

HI @SenWang ,

Since your examples are of different values, it is a bit hard to understand the exact issue.  However, when using "auto" then the system uses the "data value's magnitude" so different sized numbers can display differently in the same report.  Also, regional settings may cause it to be different between the desktop and the service.

The way around this would be to go to the formatting and set the display units to display the same way everytime.

Also, the type of visual may affect this as well.  You stated that you are using a custom visual.  I am not finding a visual called "number box".  Perhaps you can look up the help area for the visual that you are using.  

Let us know if that helps you out!