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SusieBentley's avatar
SusieBentley
Advocate II
3 years ago
Solved

Custom Visuals won't display in Service

Hi all,   I have a report that includes 4 different custom visuals. When I publish this report to the Service, all custom visuals are greyed out and do not render. This can be intermittent, as some...
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  • SusieBentley's avatar
    SusieBentley
    3 years ago

    So I haven't found the root cause but I have resolved the problem - noting here incase others encounter this in the future!

    To restore all custom visuals, I first removed all from the original data set. I then downloaded the custom visual files and imported these into my linked report (that uses the Power BI dataset as the data source) - rather than using AppSource. This resolved the issue and all custom visuals are now stable in the Service.

SusieBentley's avatar
SusieBentley
Advocate II
3 years ago

So I haven't found the root cause but I have resolved the problem - noting here incase others encounter this in the future!

To restore all custom visuals, I first removed all from the original data set. I then downloaded the custom visual files and imported these into my linked report (that uses the Power BI dataset as the data source) - rather than using AppSource. This resolved the issue and all custom visuals are now stable in the Service.