Custom Visuals not workin

[aranalucas]

I've developed a report on Power BI Desktop using the "Advance Card" custom visual but when I publish it to the web, it is not showing there. Has someone faced and solve this issue?

Thank you.

[v-juanli-msft · Accepted solution]

Hi @aranalucas

I can reproduce this issue with Power BI Desktop version 2.64.5285.741 64-bit (November 2018) and web browser IE version: 11.1.17134.0.

Then i sign in my Power BI Service in other web browser, (Chrome and Edge)

it can show Advanced card with values correctly.

You may try again to see if it works on your site.

Additionally, do you use Direct query or Live connection?

If so, you need to manage a Gateway to connect to the data source so the data can show in Service correctly.

Best Regards

Maggie

[aranalucas]

I tried with google Chrome and it worked. Thank you.