Custom Visuals not displaying in the Power BI Service

[JanStottko]

Hello,

following problem appeared this week. I have a Power BI Report with some custom visuals (HTML Content and Synoptic Panel). I can see them when I edit the report in Power BI Desktop, but when I upload them, it shows “X” and “Learn more”. Previously it all worked out fine and I didn’t change anything with those visuals.

Is this a Power BI Service issue or do I have to take action?
Anyone else having the same issue?

Thanks in advance!

Kind regards
Jan

[v-hashadapu]

Hi @JanStottko, Hope your issue is solved. If it is, please consider marking the answer 'Accept as solution', so others with similar issues may find it easily. If it isn't, please share the details.
Thank you.

[v-hashadapu]

Hi @JanStottko, Hope your issue is solved. If it is, please consider marking the answer 'Accept as solution', so others with similar issues may find it easily. If it isn't, please share the details.
Thank you.

Thank you @ibarrau & @anilelmastasi for your valuable input.

[v-hashadapu]

Hi @JanStottko, Hope your issue is solved. If it is, please consider marking the answer 'Accept as solution', so others with similar issues may find it easily. If it isn't, please share the details.
Thank you.

[anilelmastasi]

Hello Jan,

Could you please share details when you click Learn more, please?

[JanStottko]

Hi @anilelmastasi,

it just forwards me to this website: Main sources for acquiring Power BI custom visuals - Power BI | Microsoft Learn

It appears that the central IT department of my company changed something in our Power BI Capacity, because this issue appears in all reports in our capacity now. Probably they don’t approve those custom visuals anymore and they have to be verified first. So the problem is on our company side I guess...

[ibarrau · Accepted solution]

Hi. Can you test it outside the capacity? it sounds like a change in the organization. I don't remember this change for just a capacity.

Ask IT admins how the power bi visuals settings are today.

As you can see in the picture it could be that they have changed the one that only allow "add and use certified visuals only". If you custom visual doesn't have all the certifications, it could fail.

I hope that helps,