Forum Discussion
Custom Visuals not displaying in Email Subscriptions / Exports
Hi @DashboardEMECH&@chittleburgh,
Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.
Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.
chittleburgh are you still facing this issue?
as per the above posts of Anonymous this is working fine. However my problem persist. Your update shall also help.
Hi DashboardEMECH&@chittleburgh,
The related custom visuals can be displayed normally when pin the single visual to dashboard separately. However, it can't display normally when pin a live page with these custom visuals. Whether you are facing the same situation with mine?
The ticket has been raised to related support team, we will update you if there is any update or progress. Sorry for bringing your inconvenience. Any comment or problem, please feel free to let me know.
Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.
Yes. My problem is the same. I have multiple live pages with custom visual pinned to a Dashboard. It shows the error as highlighted in your post.
I had raised the ticket long back but yet to get any resolution. Would appreciate if there is some quick resolution in place.
Hi @DashboardEMECH&@chittleburgh,
Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.
Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.Thanks for this update. I presume that the ETA is 11/22/2020 and not 11/22/2022 😜