Forum Discussion

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago
Solved

Custom Visuals not displaying in Email Subscriptions / Exports

Since yesterday all the custom visuals in my dashboard are not getting displayed in Email Subscriptions / when I try to export the dashboard.  The following error is displayed: "This visual does not ...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @DashboardEMECH&@chittleburgh,

    Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.

    Best Regards

    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

chittleburgh's avatar
chittleburgh
Frequent Visitor
5 years ago

Anonymous  it is the dashboard subscription that has caused this issue. I have several pages from the report pinned to a dashboard, and the dashboard has a subscription setup to send it out every week day.

  • DashboardEMECH's avatar
    DashboardEMECH
    Helper II
    5 years ago

    chittleburgh BTW from which part of the world are you?  I am from India.  Just wanted to check whether this issue is region specific or global?