Forum Discussion

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago
Solved

Custom Visuals not displaying in Email Subscriptions / Exports

Since yesterday all the custom visuals in my dashboard are not getting displayed in Email Subscriptions / when I try to export the dashboard.  The following error is displayed: "This visual does not ...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @DashboardEMECH&@chittleburgh,

    Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.

    Best Regards

    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi DashboardEMECH ,

Whether the problem still persist? As you checked the below screenshot, the related custom visuals can be rendered normally in both email subscription and pdf file...

Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago

Anonymous Can you please confirm the following:

 

 Whether you did the subscription / export of the Report or a Dashboard containing that visual?

 

If it is report, the subscription / export feature is working fine for me too.

 

The problem arises when the report is pin to a dashboard and the dashboard is send through email subscription / exported.  

 

Can you please check whether the dashboard subscription for that visual works too?