Forum Discussion
Custom Visuals not displaying in Email Subscriptions / Exports
Hi @DashboardEMECH&@chittleburgh,
Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.
Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.
DashboardEMECH I am still having this issue, I have had to turn off the subscription for now and manually send out screenshots of the dashboard, which is not ideal.
I had a response on the support ticket I raised that I need to contact the creator of the custom visual for help even though it's a certified visual and should work. I'm not convinced it is the visual at fault though given that three different ones that you're using (again all certified) also have the exact same issue.
I will be contacting the creator of the visual today, before this I had tried updating the visual (I had version 2.0.4 and the latest was 2.0.7), republishing the report and also recreating the dashboard but the same issue is still there. Hopefully he will be able to help!
chittleburgh I doubt the creator of the visual will be able to help you. I had contacted one of the visual creators and they simply said that this is the issue at Microsoft side and we cannot do anything about this.
I had raised a support ticket and had a detailed call with them. They acknowlege the problem and said that they will look into it. Again no ETA was provided for resolution.