Forum Discussion

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago
Solved

Custom Visuals not displaying in Email Subscriptions / Exports

Since yesterday all the custom visuals in my dashboard are not getting displayed in Email Subscriptions / when I try to export the dashboard.  The following error is displayed: "This visual does not ...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @DashboardEMECH&@chittleburgh,

    Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.

    Best Regards

    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi DashboardEMECH ,

Whether the problem still persist? As you checked the below screenshot, the related custom visuals can be rendered normally in both email subscription and pdf file...

Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago

I last ran the visuals 3 hours back, at that time the problem was persisting... when did you ran the report?  

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi DashboardEMECH ,

    I just tested it one hour ago, the region is in East US 2 (Virginia)...

    Best Regards
    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

    • DashboardEMECH's avatar
      DashboardEMECH
      Helper II
      5 years ago

      Anonymous Thanks for heads up.  let me check later during the day and see if the issue is resolved. Will update here.