Forum Discussion

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago
Solved

Custom Visuals not displaying in Email Subscriptions / Exports

Since yesterday all the custom visuals in my dashboard are not getting displayed in Email Subscriptions / when I try to export the dashboard.  The following error is displayed: "This visual does not ...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @DashboardEMECH&@chittleburgh,

    Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.

    Best Regards

    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

chittleburgh's avatar
chittleburgh
Frequent Visitor
5 years ago

I am facing the same problem since yesterday and came looking for an answer but unfortunately I see no one has responded to your query yet. I have a dashboard subscription to send out daily KPIs which are all displayed using the custom visual "KPI Indicator" (https://appsource.microsoft.com/en-us/product/power-bi-visuals/WA104380832?tab=Overview). This is a certified custom visual and up until Friday it sent out with no issues, but yesterday and today the email has sent out saying "This visual does not support exporting".

 

Can anyone help with this? Given OP and I have had issues with four separate certified custom visuals it seems this is a Power BI error, not an error with the visuals.

 

Thanks

  • DashboardEMECH's avatar
    DashboardEMECH
    Helper II
    5 years ago

    chittleburgh are you still facing this issue?

     

    as per the above posts of Anonymous this is working fine.  However my problem persist.  Your update shall also help.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi DashboardEMECH&@chittleburgh,

      The related custom visuals can be displayed normally when pin the single visual to dashboard separately. However, it can't display normally when pin a live page with these custom visuals. Whether you are facing the same situation with mine?

      The ticket has been raised to related support team, we will update you if there is any update or progress. Sorry for bringing your inconvenience. Any comment or problem, please feel free to let me know.

      Best Regards
      Community Support Team _ Rena Ruan
      If this post helps, then please consider Accept it as the solution to help the other members find it more.

      • DashboardEMECH's avatar
        DashboardEMECH
        Helper II
        5 years ago

        Yes.  My problem is the same.  I have multiple live pages with custom visual pinned to a Dashboard.  It shows the error as highlighted in your post. 

         

        I had raised the ticket long back but yet to get any resolution.  Would appreciate if there is some quick resolution in place.