Forum Discussion

DashboardEMECH's avatar
DashboardEMECH
Helper II
5 years ago
Solved

Custom Visuals not displaying in Email Subscriptions / Exports

Since yesterday all the custom visuals in my dashboard are not getting displayed in Email Subscriptions / when I try to export the dashboard.  The following error is displayed: "This visual does not ...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @DashboardEMECH&@chittleburgh,

    Regarding the problem that the custom visuals as a live page pin to the dashboard cannot be properly display, the relevant support team has given an update(see below screenshot). They suggest to pin these custom visuals to the dashboard separately as a workaround. They will solve this problem later, the expected date is on Nov 22, 2020. You can also find these information in support site.

    Best Regards

    Community Support Team _ Rena Ruan
    If this post helps, then please consider Accept it as the solution to help the other members find it more.

chittleburgh's avatar
chittleburgh
Frequent Visitor
5 years ago

I am facing the same problem since yesterday and came looking for an answer but unfortunately I see no one has responded to your query yet. I have a dashboard subscription to send out daily KPIs which are all displayed using the custom visual "KPI Indicator" (https://appsource.microsoft.com/en-us/product/power-bi-visuals/WA104380832?tab=Overview). This is a certified custom visual and up until Friday it sent out with no issues, but yesterday and today the email has sent out saying "This visual does not support exporting".

 

Can anyone help with this? Given OP and I have had issues with four separate certified custom visuals it seems this is a Power BI error, not an error with the visuals.

 

Thanks