Couldn't update the group

[DimitriNoyen]

Hi

The customer wants admin permissions on a Power BI workspace group.

When I try to change his group member from "member" to "admin", and save it, it gives me this error:

Something went wrong.

Couldn't update the group
Please try again later or contact support. If you contact support, please provide these details.

Activity ID02dc6c74-3d8b-416f-a988-5c69c62d1a52

Request ID52a46e40-0c36-aa19-6940-a85eeaaa0add

Correlation IDcc385b82-40c3-9827-e38e-2eb0fe6e9be7

Status code500

TimeFri Feb 03 2017 15:22:49 GMT+0000 (GMT Standard Time)

Version13.0.1700.1121

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

Anybody else had the same issue before and could help me please?

It seems related to this bug:

http://community.powerbi.com/t5/Desktop/Couldn-t-create-the-group/m-p/103299#M43258

They assume it could be working using a Power BI Pro-account considered an FTE, but that didn't help.
Could anabody elaborate on how Power BI knows who is an FTE or not please?

[philschumy]

Same issue here.  Looks to be consistent with no fix.   

Activity ID: ba4c9831-42cf-4a11-9f3d-47658d5a723e
Request ID: abf9c2ca-70a9-423f-4951-755cead44228
Correlation ID: 37fffa5b-2e87-02fa-09a1-df475588d195
Status code: 404
Time: Mon Feb 06 2023 09:08:10 GMT-0700 (Mountain Standard Time)
Service version: 13.0.19958.49
Client version: 2301.4.12022-train
Cluster URI: https://wabi-canada-central-b-primary-redirect.analysis.windows.net/

[Joerg4711]

I had the same issue but was able to workaround by granting the access with a different account. 
This worked without any problems just seconds after I tried multiple times with my first account. 

[nahidr]

Try coping the email address and pasting it in the field instead of selecting from the list. It's weird but works without any issue. 

[v-ljerr-msft]

Hi @DimitriNoyen,

It seems a temporary issue which has been fixed. Could you go to check if you can edit your group now?

Regards

[DimitriNoyen]

Thanks for the feedback, but still the same issue...

Something went wrong.

Couldn't update the group
Please try again later or contact support. If you contact support, please provide these details.

Activity IDd02fec00-b58a-4965-984d-67cfbbc14049

Request ID69bac2e0-eb9c-d058-cf07-509280be3732

Correlation ID404da5d1-1018-bc8c-3e7c-8a855b44429b

Status code500

TimeMon Feb 06 2017 08:52:22 GMT+0000 (GMT Standard Time)

Version13.0.1700.1121

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

[DimitriNoyen]

FYI:
- I also tried deleting and adding the workgroup member again, but unfortunately the same issue.

[DimitriNoyen]

Tried another scenario and also didn't work:
1. Remove all the permissions of the user (Remove gateway administrator, gateway source user, gateway source user mapping, remove work group member)

2. Then add the user again to the work group and change it to "Admin" before clicking "Save". Then click Save. Then no error occurs and the Edit Group form closes.

3. Opening the Edit Group form again and the noticing the user is still a "Member", instead of "Admin" as I've selected.

[aminebizid]

I have the same issue here

Any news

[DimitriNoyen]

No, no solutions found. The customer eventually worked around the issue.

[mvyls]

I have exactly the same issue. Someone found a solution ?

[Seth_C_Bauer]

@DimitriNoyen I'm not having any issues with this. What is the companies relationship to MSFT? Does it fall into that scenerio that you link to, where they would fall under certain enforced limitations?

[DimitriNoyen]

Hi @Seth_C_Bauer, thanks

The customer is a regular customer having Microsoft technologies, such as SSIS/MD-cubes/PowerBI (including pro-accounts).
What exactly are you referring to by relationship please?

I found the limitations (having pro-account and being FTE) on the other post, so those could be not applicable.
The customer has pro-accounts and they are FTE's (if they mean full-time equivalents with it in the other post). Not sure if my understanding of FTE is correct, but I read it in the other blog. Please correct me if I'm wrong.

[Seth_C_Bauer]

@DimitriNoyen The other post is specific to MSFT vendors, as such they must have had some access to the MSFT tenant and I'm guessing creating Groups was an issue. 

It sounds like this company doesn't fall into that scenerio. I can't replicate the issue that you describe.