Forum Discussion

cfleischhacker's avatar
cfleischhacker
New Member
11 years ago

Couldn’t retrieve the data for this visual

Couldn't load the data for this visual Couldn’t retrieve the data for this visual. Please try again later. Activity Id126bd6eb-cdf7-43e3-95f4-53c128dde41f TimeTue Jul 28 2015 13:33:24 GMT-0600 (Mount...
codyj710's avatar
codyj710
Frequent Visitor
10 years ago

Hi David,

I have a similar problem sharing a dashboard / content pack.

 

I think I've pinpointed it down to my dataset having multiple connections - one being SalesForce and one being Excel. The refresh occurs fine in my session I published it on, but as soon as I share it other users get the same 'couldn't load the data for this visual'.

 

A couple things I'd ask:

1. Do you have multiple data sources within your dataset or just Google Analytics?

2. If from the team member you shared it with you had them COPY the dashboard - does the copied version display ok? This is the experience we're having.

 

Look forward to your response.

 

Cheers,

Cody

David4F's avatar
David4F
Icon for Advocate I rankAdvocate I
10 years ago

Hi Cody

 

Correct on both counts the problem sounds identical

 

1. Yes I have multiple connections, Google Analytics, PostgreSQL, Excel and CSV

2 Yes I have sent the dashboard to a team member and he has published it, shared it with me. He can view without a problem, I get 'couldn't load the data for the visual'. Consistant behaviour.

 

The error suggests 401 unauthorised access.

 

I have used chrome developer tools to view the http content, sent the HAR  (http archive file) file to Microsoft.

 

As soon as I hear anything I will post the answer

 

Cheers

 

David

 

  • codyj710's avatar
    codyj710
    Frequent Visitor
    10 years ago

    Hi David,

    In my case, this turned out to be an oversight on my part...

     

    I had gone poking around in the new Role Level Security in my Power BI Desktop file before publishing and created an empty 'New Role' which noone had access to.

     

    Both add the users to the role in the dataset in the Power BI Service and removing / re-publishing the file has allowed sharing without issue.

     

    May be you'll have the same simple fix - obviously a more descriptive error would have pointed me in the right direction!

     

    Cheers,

    Cody

    • David4F's avatar
      David4F
      Icon for Advocate I rankAdvocate I
      10 years ago

      Hi Cody,

       

      Without looking I can only believe it is the same issue, I also have been interested in the new Role Level Security, the error suggests it authorisation issue.

       

      Thank you for the direction, I will confirm the outcome.

       

      Kind regards

       

      David

      • David4F's avatar
        David4F
        Icon for Advocate I rankAdvocate I
        10 years ago

        Hi All,

         

        This has been resolved, the issue was with "Role Level Security". 

         

        I created a role that restricted the report to only one county. I only had one individual in this role, but the report was not shared with him. Not sure this should have been an issue, but once the role was deleted the reports displayed correctly.

         

        As the owner obtaining Quick insights was also affected by this, once the role was removed everything was happy.

         

        Tread carefully with "Role Level Security"

         

        Thanks Cody for pointing me in the correct direction.:smileyhappy:

         

        Cheers

         

        David