Couldn't load the data for this visual Couldn’t retrieve the data for this visual. Please try again later. Activity Id126bd6eb-cdf7-43e3-95f4-53c128dde41f TimeTue Jul 28 2015 13:33:24 GMT-0600 (Mountain Daylight Time) Version11.0.9167.449 Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

I'm getting a similar error for my streaming Power BI dashboard. My dashboard was working fine until this morning. I have a hunch there is some sort of maintenace going on but have not heard any chatter on if that is true. By chance, does your dashboard get data from Azure?

I'm also getting the same error on a new dataset from Azure SQL database.

Was there any resolution to why this is happening? I have the same error and I haven't been able to get any idea on how to fix it. I have a help ticket in with Microsoft, but they are taking forever to get back. Any insight would be great to get this fixed. Thanks!

Any luck with this? I have a report published to web that loads fine. If you the check a box in a selector list it sometimes shows data, sometimes shows the "Couldn't load the data for this visual" message. Here is the thing: sometimes if I select a different checkbox and go back to my previous selection it works. Sometimes if I refresh the page it works, sometimes it fails for every checkbox I try. Is there any word on what causes this?

Hi David,In my case, this turned out to be an oversight on my part... I had gone poking around in the new Role Level Security in my Power BI Desktop file before publishing and created an empty 'New Role' which noone had access to. Both add the users to the role in the dataset in the Power BI Service and removing / re-publishing the file has allowed sharing without issue. May be you'll have the same simple fix - obviously a more descriptive error would have pointed me in the right direction! Cheers,Cody

Couldn’t retrieve the data for this visual

16 Replies

cdotzenrod
Advocate I
11 years ago
I'm getting a similar error for my streaming Power BI dashboard. My dashboard was working fine until this morning. I have a hunch there is some sort of maintenace going on but have not heard any chatter on if that is true. By chance, does your dashboard get data from Azure?
- bdschrisk
  New Member
  11 years ago
  I'm also getting the same error on a new dataset from Azure SQL database.
marambio_erika
New Member
10 years ago
Was there any resolution to why this is happening? I have the same error and I haven't been able to get any idea on how to fix it. I have a help ticket in with Microsoft, but they are taking forever to get back. Any insight would be great to get this fixed. Thanks!
- bdschrisk
  New Member
  10 years ago
  I was never able to resolve this unfortunately. One thing you could try is making sure your data sources are in the same Azure region as power BI.
freitasm
New Member
10 years ago
Any luck with this? I have a report published to web that loads fine. If you the check a box in a selector list it sometimes shows data, sometimes shows the "Couldn't load the data for this visual" message.

Here is the thing: sometimes if I select a different checkbox and go back to my previous selection it works. Sometimes if I refresh the page it works, sometimes it fails for every checkbox I try.

Is there any word on what causes this?
kcantor
Community Champion
10 years ago
I closed the browser and mine came back online. It happened twice today but both times closing the browser seemed to work. They are still active.
drluong
New Member
10 years ago
I think maybe related to windowns. At the present, I used to at once 2 win 10 and 7 and saw win 10 could load, win 7 could'd load.
Anonymous
Not applicable
10 years ago
The same happened to me.
I found the error, was an invalid value, the date was calculated with formula, uniting day month year, but in some occasions the day had value 0, and this value caused error in the formula.
To resolve i use a "IF" to remove that value 0.
But before publishing bi power, my report online that did not do any modification and it worked!
I have seen that power BI is very unstable, mistakes appear and disappear out of nowhere. :smileyfrustrated:
- David4F
  Advocate I
  10 years ago
  I have a similar problem, assistance would be appriciated
  
  I have a report that has been able to be shared across team members, having updated the layout and presentation it now has a problem, all the people it is shared to do not see the dashboard visualisations (no error, power bi logo). Clicking the dashboard takes them through to the report, the report is unable to load
  
  I have reduced the report back to the basic report to eliminate issue with no joy.
  
  I can load the published document without any problem but the people it is shared to receive the error message below
  
  Couldn't load the data for this visual
  Couldn't retrieve the data for this visual. Please try again later.
  
  Please try again later or contact support. If you contact support, please provide these details.
  
  Also if after publishing I try to “get quick insights” I receive the message below
  
  Something went wrong
  Sorry, we couldn't finish searching for insights in your data right now. Please try again later
  
  I believe these two errors must be connected.
  
  All other reports I run have never had this issue
  
  For what it's worth the data is being pulled from google Analytics
  
  Kind Regards
  
  David
  - codyj710
    Frequent Visitor
    10 years ago
    Hi David,
    I have a similar problem sharing a dashboard / content pack.
    
    I think I've pinpointed it down to my dataset having multiple connections - one being SalesForce and one being Excel. The refresh occurs fine in my session I published it on, but as soon as I share it other users get the same 'couldn't load the data for this visual'.
    
    A couple things I'd ask:
    1. Do you have multiple data sources within your dataset or just Google Analytics?
    2. If from the team member you shared it with you had them COPY the dashboard - does the copied version display ok? This is the experience we're having.
    
    Look forward to your response.
    
    Cheers,
    Cody

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Couldn’t retrieve the data for this visual